Terms and Conditions
Shipping & Delivery
We strive to process your order the same day. Orders received before 3pm Monday-Friday will be shipped out the next business day. Shipping charges will be as stated on the order, and orders will be shipped via USPS or UPS as requested when your order was placed.
Returns & Replacements
A receipt dated within 14 days is required for all merchandise returns & exchanges. Return shipping is the responsibility of the purchaser. All sale items are final sale, except to exchange for a different size, different item or store credit. No refunds on sale items!
All returns & exchanges must be new, unused, and have their original packing and accessories.
Privacy & Security
Revised: April 19, 2016 Please note that Two Old Hippies Guitars cannot be responsible for the actions of third parties who may attempt to capture your information when you transmit it to us. While we provide for secure, encrypted transactions, your internet connection could be compromised before we receive the data. You can help us keep your information safe by taking precautions such as changing your password periodically and logging out of our website when you leave your computer unattended.
Our websites will occasionally have links to other websites outside the Two Old Hippies family. We are not responsible for the contents of those websites and have no control over what information they may or may not collect from you.
We will use your email address and other information to contact you about promotions and products you may be interested in. If you do not wish to receive such communications, you may update your preferences in your Profile.
We will not sell or rent your information to other marketers. This information would only be disclosed to a third party (other than as described herein) if that party purchased all of the assets of Two Old Hippies Guitars or one of our subsidiaries.
We do share information among the companies in the Two Old Hippies Guitars corporate family and with certain vendors who provide services to our customers. As examples, an overnight delivery service can’t deliver your new purchase if we don’t provide them your address and a third-party processor cannot bill your credit card without the number.
We do not knowingly collect any personal information from visitors under the age of 13. If you are a parent and you discover that your child under the age of 13 provided personal information to us, please let us know and we will delete that information from our files.
Our websites use a variety of technologies to gather information. Along with most other e-commerce websites, we use “cookies” to remember you when you visit the website. Cookies are small pieces of text or data files, stored by your web browser or computer, that contain settings, shopping cart data, user settings, and other information that aids in your shopping and viewing experience on our website. Although most browsers allow you to reject cookies, our shopping cart will not function properly without cookies being activated.
We may also use other technologies to better understand the website’s traffic patterns. This information may include a user’s Internet Protocol (IP) address, referring/exit pages, operating system, clickstream data, date and time stamp, and browser type. Most of this information is not linked to any individual user.